Custom Order Guidelines and Instructions

** Please review these guidelines before requesting a custom order **

Turnaround Time

Our typical turnaround time is 7 to 14 business days. Some orders may take longer. Any order that has a hard deadline less than 7 days will incur a $25 rush order fee.  No exceptions!  Turnaround time begins when your invoice has been paid in full and proof approval has been received. By Chan, LLC will not be responsible for missed deadlines due to weather conditions, power interruptions, back-orders or errors from distributors, shipping errors or anything else outside our control. If we expect or foresee any problems, we will inform you of the problem and work with you to reach a solution.

Submitting Designs

If you already have a design that you would like printed please email it to Please ensure design is in a printable format and created in at least 300dpi.  Designs not supplied in print ready format as specified is subject to an art prep fee of $15. We will not be responsible for misspellings or errors in designs after the final proof is approved.  By submitting any design/logos you agree that you have full permission to use and reproduce the design. By Chan, LLC will not be held responsible for any illegal wrong doings. We do not support copyright infringement.


Due to our faster than usual turnaround time, we require full up-front payment on orders less than 20 items. This speeds processing and eases delivery /pick-up without the need to make a second payment to us when your items are ready. For all orders over 20 items a 50% deposit of the total will be required upon submission. The balance will be required to be paid full upon delivery/shipping of the items.


While printing, we do our best to ensure designs are printed in consistent locations on all shirts. However, small variations should be expected. All garments are sewn differently and variations in each individual shirt may result in slightly varied placements. A 1″ allowance in any direction off the proofed location is considered acceptable. If the desired print location is near a seam or a collar, these variances may be more noticeable. By Chan, LLC will not be responsible for print location variances within the 1″ allotment.

Manufacturer Defects

By Chan, LLC will not be held responsible for manufacturer defects such as mislabeled sizes, color inconsistencies, re-dyes resulting in discolored discharge prints, loose stitching and other garment defects. We inspect each shirt while printing but cannot guarantee the quality of each garment. If exact numbers are required, we highly recommend ordering 5% extra of each size.

Customer Supplied Goods

We do print on customer supplied goods if a customer requests this option and is willing to sign a damage waiver form due to knowing that there is a chance that an item/items can be ruined or misprinted, and By Chan, LLC will not be responsible for replacing any items.

Print Guarantee

We completely stand behind our work. Please check your order carefully and notify us of any problems within 24 hours of delivery. If, for any reason, we made a mistake printing your order and it is not as agreed upon in your emailed proof approval and falls outside these terms & conditions, we will gladly reprint your order within 10 working days. We will not be responsible for errors found after 24 hours or errors completed by you the customer. We do not offer refunds for ANY custom order.


By Chan, LLC reserves the right to change our pricing at any time and without notice.
Bulk Order Discount

**  Discounts subject to change **
10 - 24 Items -  5% off your entire order
25 - 49 Items - 10% off your entire order
50+ Items - 15% off your entire order


We ship via UPS, Fed EX or USPS. Once your order ships, you will receive a tracking number within 24 hours. By Chan, LLC will not be responsible for transit time estimates, undeliverable addresses, shipping errors, bad weather or other problems with transit. Transit time is not included in turnaround time. Please account for transit time when placing your order. Shipping expenses are the client’s responsibility and will be added to the invoice prior to payment except in special circumstances. Insurance is always available at an extra cost (depending on the order value) and must be requested prior to invoicing. Insurance may not be included in your quote if it is not previously requested. By Chan, LLC assumes no responsibility for goods once they leave our location.


Orders canceled after proof approval but before production are subject to a 15% restocking fee (based on order value) plus any other fees incurred. Once production has begun and shirts have been printed, cancellations are not accepted.